Last updated October 05, 2020
CANCELLATION OF NON-DISCOUNTED ITEMS
Cancellation of Stock Lace Wigs, lace closures, lace Frontals or hair wefts after dispatched will result in a refund less postage fees. (if received within 7 days).
REST0RED / REFURBISHED WIGS & WIGS ON SALE
Refurbished /restored wigs are not refundable and cannot be exchanged. Wigs and hair pieces on sale or discounted are not refundable but they can be returned at our discretion only and a credit note can be issued toward your next purchase.
Any cancellation, or any exchanges /returns must be approved and agreed by Ms Huguette Guims, Director of Full Lace Wigs Ltd before packages are accepted and the item must be returned by Next Day delivery to:
Full Lace Wigs Ltd
Ms Huguette Guims
Olive Road - Flat b
London NW2 6DB
CUSTOM MADE WIGS / HAIR PIECES
Please note that it will take between 4 to 8 weeks for your custom-made wig/ hair piece to be completed. Custom made wig / hair pieces will go into production upon receipt of your deposit and upon approval of our invoice. It is important that your read carefully the custom wig specifications on the invoice you have been given at the time of placing your order. A minimum deposit of 70% is usually required in order to start your bespoke wig / hair piece with the balance to be paid within 4 weeks of your custom item being ready for collection. You will be contacted once your wig is ready for collection. Failure to collect your custom item on time, will result in you being liable for a daily penalty of £3.00 a day. If you have paid for your custom item in full at the time of placing the order, the daily penalty charge will not apply.
Please note that once the custom made wig/ hair piece is in production it cannot either be modified, nor cancelled. The money deposited towards a custom made wig is not refundable but if an error has been committed by the manufacturer your custom item will be returned to the manufacturer and will be fixed or remade according to your original requirements.
There is a one-month guarantee on your custom item starting from the day your custom wig or hair piece is ready for collection (not from the day when you start using the item). We offer free repair if your custom wig / stock wig requires fixing within the first month of purchase. This guarantee is void if the hair of the wig / hair piece has been dyed or bleached after purchase.
Full Lace Wigs Ltd
Website : www.fulllacewigs.co.uk RETURNS AND EXCHANGES:
We know that purchasing a lace wig can be an expensive investment. Sometimes it can be confusing to know exactly what you want, or even what to expect when you receive your order. I want satisfied customers, and I am happy, when you are happy.
We offer a 7-day exchange on our stock wigs. Once you receive your wig, you have a total of five business days to contact us to exchange for a different one. We do not accept returns or exchanges on wigs that have been discounted, worn, styled, adjusted, washed, lace cut, hair cut, adhesive applied, glued, taped, tags removed or altered in anyway. If the wig is not to your liking, an exchange can be offered as long as the wig is in the same condition you received it in. A stock wig can only be exchanged for another stock wig for equal or lesser value. We do not resend you another stock wig until we receive, inspect and approve the original wig intact. We only allow (1) exchange per order. Exchanges are solely based on availability. We will not pay the shipping cost from our store to you on an exchanged item, you are solely responsible for the shipping charge. Nor do we pay for return shipping from you to our store. We do not refund the original shipping charges if customer is unhappy with the order.
We do not refund or we do not accept return or exchange for hair accessories or hair products such as wig caps, glues, serums, clips, shampoo, conditioner etc.
We do not accept return or exchange for sales and discounted wigs / items.
Refund will be issued 7 days after receipt of the good by Next day delivery less 15% restocking fees. Restocking fees doesn't applied for exchanged goods. The Postage fees for returning the goods are at the buyer expenses. Return of the goods will be accepted only if the wig / hair piece / hair weft have been unworn and is still in brand new condition in its original packaging. Please note that POSTAGE FEES are not REFUNDABLE.
WE WILL NOT ACCEPT RETURNS WITHOUT PRIOR CONFIRMATION.
Exchanges received without confirmation will be refused and returned to sender. Packaging must be accompanied with original invoice and all documents received with order. When packing wig be sure to tape package securely. Make sure you ship the unit back to the address it was shipped from.
If for any reason you are authorized to return a package, we recommend you pay for insurance and request a signature confirmation upon delivery. This will assure your package was delivered appropriately with signed documentation of the transaction. If you return a package without insurance or a signature confirmation and we do not receive the package, you take full responsibility for the item(s) that were suppose to be returned. Full Lace Wigs Ltd is NOT responsible for lost or stolen packages.
ONLINE STORE POLICY:
Custom Order Deposit: Production of unit typically begins within 24 hours of confirmation and payment. Once it goes to production we cannot make any changes. A 70% non refundable deposit is due upon placement of order and the balance is due before delivery.
Cancellations of a custom order: If you decide to cancel your custom order after 24 hours of confirmation your deposit will not be refunded.
Abandonment: Orders are considered abandon after 25 days and reasonable attempts by phone and email to contact customer for delivery. Consequently, your deposit is lost and store credit will not be issued.
Stock Order Refund: If the item has not been shipped, we will refund your money in full. (Remember, we typically ship within 24 hours). If the item has been shipped we request you return package upon delivery . Only non-discounted items or wigs can be refunded. Once the item is returned in its original packaging we will refund your money excluding shipping fees minus 15% restocking fee.
Store Sales: All store sales items are non refundable, no exchanges, no returns. All sales are final.
PLEASE NOTE: If paying by Paypal, we only ship to CONFIRMED addresses.
You can confirm your address with Paypal by logging into your Paypal account and following their instructions.
If you are unable to confirm your address with Paypal, we cannot accept a Paypal payment from you. You may pay for your order by making a payment into our business bank account, or by Western Union or Moneygram.
Domestic and International
Shipments out of U.K are normally delivered within 2-15 business days. Please note, customs or other postal officials can delay the delivery time. If this happens, please understand Full Lace wigs Ltd has no control over the situation. Your order can be held up for reasons such as taxes, duties or broker fees and you, the buyer will be held responsible for fees due. Full Lace Wigs Ltd has no way of knowing this will happen prior to shipment. and in case of delay please note that you, you, the customer, must contact the postal service authority of your country with the reference number in hand in order to enquiry about the progress of the delivery of your package. Sometimes your package might be held in custom and release only when you, the customer, start making enquiries. We, Full Lace Wigs Ltd cannot be held responsible for items non delivered once it has been shipped to the correct address. We have no control over the postal service. Please note that items such as 99% Alcohol, C22, or other bottles containing flammable liquid cannot be shipped internationally as this might caused your delivery to be delayed and/or your parcel to be held at custom and destroyed.
SHIPPING CONFIRMATION: When Full Lace Wigs Ltd ships your order you will receive an email confirmation with a tracking number. This tracking number will allow you to track your order for confirmation of actual delivery date.
International Signed for with Royal Mail = £15.00 (takes 7 to 15 working days to be delivered) - It is not fully trackable. A reference number will be emailed to you together with the link which will give you the date of postage of the package, the date when the item left the U.K and the date where the item has reached the destination country. Once the item has reached the country of destination it should be delivered within 1 to 3 days
Aisure International shipping ( Europe only) with Royal Mail- 100% fully trackable - The tracking number will be emailed to you -( takes from 3 to 5 working days to be delivered)
DHL International shipping = £40.00 ( Europe) - 100% Fully trackable- Please contact us on 077-5412-5019 before buying online so that we can amend the shipping cost accordingly ( takes 1 to 2 working days to be delivered)
DHL International shipping = £60.00 ( Africa / Asia / South America) - 100% Fully trackable - Please contact us on 077-5412-5019 before buying online so that we can amend the shipping cost accordingly ( takes 4 to 7 working days to be delivered)
DELIVERY:Custom orders are normally delivered in 4-8 weeks. This is standard production time but cannot be guaranteed. Occasionally, an order is delayed due to reasons beyond our control. If we are notified of a delay we will contact you immediately and inform you of the additional time needed for delivery.
Stock orders normally ship within 24 hours after payment and confirmation. If an item is not in stock, we will notify you.
Your use of products purchased at www.fulllacewigs.co.uk is at your sole discretion. You, the buyer assumes all responsibility for the usage of purchased products. FLW make no warranty that the product will meet your expectations. Buyer makes their own decision as to the suitability of our products for their purpose prior to use.
Please use our products with care. If you experience negative reactions from the glue or other products, please discontinue immediately and seek medical advice.
All contents on this website is copyrighted by Full Lace Wigs Ltd. You may not use, distribute, or reproduce anything from this website without written permission.
We do not store credit card details nor do we share customer details with any 3rd parties
Thank you for your understanding and for your custom
Ms Huguette Guims, Director- Mobile: 077 5412 5019